This Privacy Policy is part of Vanten’s Terms of Use and describes Vanten’s privacy practices. It explains when and how Vanten collects end user and client information, including Personally Identifiable Information (defined below), how we use such information, and the circumstances under which we may disclose such information to others. This Privacy Policy includes the policies that Vanten observes for compliance with laws in Japan as well as other applicable laws.
By visiting the Vanten website or registering for our services, you acknowledge that you accept and consent to the practices outlined in this Privacy Policy.
What Types of User Information Does Vanten Obtain?
If you are a visitor to the Vanten website or a Vanten client (“Client”) who registers or signs into the Vanten website (including for purposes of obtaining a free trial of Vanten services or other offer), we may obtain the following types of information from you or concerning your computer or device (“Vanten Client Information”), which may include information that can itself be used to identify and/or contact you (“Personally Identifiable Information”):
- Name
- Company Name
- Email address
- Phone number
- Website name and URL
- Credit card number
- Billing address
- Visitor site preferences
Vanten may also receive certain information that may be provided by your browser or mobile device, including:
- Operating system information
- Mobile device information (e.g., device identifier, mobile operating system, etc.)
- IP address
- Pages accessed
- Time of visit
- Time of last visit
- Referring site, application, or service, including the relevant search queries that led you to Vanten’s website
For visitors to the Vanten Blog, if you wish to access certain functions within the Vanten Blog, such as posting comments or registering for webinars, we may ask you to provide information, including:
- Name
- Email address
- Your website
Client User Data is stored on Vanten servers and databases (including those hosted on third party servers on behalf of Vanten).
How Do We Use This Information?
Visitors to the Vanten Website. We use the Vanten Client Information, including Personally Identifiable Information, to register your account, fulfill your requests, understand how you are engaging with Vanten, communicate with you, determine if you are satisfied with the Service, process billing for Vanten Services, and personalize your experience on the Vanten website and with Vanten Services.
We may also use Vanten User Information to facilitate the delivery of content or advertisements that we believe may be of interest to you, or to communicate with you about new or existing products and services or special offers. .
Visitors to the Vanten Blog. We may use information you voluntarily provide when visiting the Vanten blog to send you e-mail communications, such as information on upcoming webinars or other offers, and to understand how you are engaging with and perceive Vanten’s services.
Vanten’s Use of Cookies and Web Beacons
Cookies. Vanten uses cookies (small text files that Vanten stores locally on your computer) on our websites for one or more of the following purposes: to help identify unique visitors and/or devices; assess usage patterns and perform traffic analysis; identify visitor preferences; conduct A/B testing; diagnose problems with our servers, and otherwise administer the Vanten website and services.
If you do not wish to have Vanten place and use cookies on your computer, you should set your browser preferences to refuse all cookies before accessing Vanten. Vanten is not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings.
Please note that if you set your browser to reject cookies, some features of the websites you visit may be unavailable. For more information on how to reject cookies, see your browser’s instructions on changing your cookie settings.
If you do not elect to set your browser preferences to refuse cookies, you consent to have cookies placed on your computer when you visit Vanten’s website.
Web Beacons. Vanten may also collect certain information using Web Beacons. “Web Beacons” are electronic images that may be used on Vanten’s Website, in Vanten’s Service, or in our email communications. They are used, for example, to count website visits or to tell if an email has been opened and acted upon.
Disclosure of Information to Third Parties
Service Providers. Information, including Vanten Client Information, Client User Data, and any Personally Identifiable Information contained therein, may be shared with certain third-party companies and individuals that help facilitate technical and administrative aspects of the Vanten Service (e.g., credit card processing), or perform functions related to the administration of Vanten (e.g. hosting services). These third parties perform tasks on our behalf and are contractually obligated not to disclose or use Vanten User Information or Client User Data for any other purpose, and to employ adequate security measures to prevent unauthorized access to such data. However, Vanten is not responsible in the event that Personally Identifiable Information is disclosed at a result of a breach or security lapse by any such third party.
Law Enforcement and Legal Process. Vanten also reserves the right to disclose any Vanten Client Information or Client User Information (including Personally Identifiable Information) to: (i) comply with any law, regulation, or legal request; (ii) enforce, apply, or investigate breaches of the Terms of Use or other agreements; (iii) respond to client requests; or (iv) protect the rights, property, or safety of Vanten, our employees, our users, or others.
Change of Control. If Vanten, or substantially all of its assets, is acquired by another company or successor entity, Vanten Client Information and/or Client User Data will be one of the assets transferred or acquired by the purchaser or successor. You acknowledge that such transfers may occur, and that any purchaser of or successor to Vanten or its assets may continue to collect, use and disclose your information acquired prior to such transfer or acquisition as set forth in this policy.
User Privacy Controls
Clients and Visitors to the Vanten Website. Vanten offers several ways for you to review and update account information that is obtained and stored by Vanten, or to change your Vanten communication preferences:
If you have a Otegaru account, you can review or update your account information by contacting us at support@vanten.com.
You may unsubscribe to any of our e-mail or direct message communications regarding updates or products by following the unsubscribe instructions in the body of any message.
You may contact us at support@vanten.com, attn: Vanten Privacy Office.
Email Communications
We may contact you by e-mail or other equivalent electronic communications if you access Vanten products or services. By registering or using Vanten Services, you specifically consent to the receipt of these e-mail or text message communications. If you do not want to receive emails or other communications from us, please follow the unsubscribe instructions in the body of such communications or notify us by email at support@vanten.com.
How We Protect Your Personal Information
Vanten has implemented reasonable security mechanisms to protect Vanten Client Information and Client User Data that is maintained on Vanten’s servers from loss, misuse and unauthorized access, disclosure, alteration and destruction. Examples of these security mechanisms include limited and password-protected access, high security public/private keys, encryption on processed data, and SSL encryption to protect transmission of data.
However, please keep in mind that no security system is impenetrable. It may be possible for third parties to intercept or access Vanten Client Information and Client User Data in spite of these measures. Vanten cannot guarantee the security of your information and cannot be held responsible for unauthorized access to Vanten client accounts.
Our Policy Toward Children
Our Site and Service is not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13 or from websites that are targeted to children under 13. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us as provided below. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our servers.
Changes to this Privacy Policy
Vanten retains the discretion to amend or modify this Privacy Policy from time to time. If we make material changes to the way we collect, use or disclose Personally Identifiable Information, we will notify you by posting a clear and prominent announcement on Vanten or through a direct communication to your Vanten account. For new users, the change or update will become effective upon posting. For existing users, the change or update will become effective 14 days after posting.
Use and disclosure of information we obtain is subject to the later of: (1) the Privacy Policy in effect at the time such information is collected or (2) any subsequent Privacy Policy of which you have constructive notice.
How to Contact Us
Vanten welcomes any questions or comments about this Privacy Policy or our privacy practices. Any such comments or questions should be submitted via e-mail to: support@vanten.com, or by first class mail, air mail, or overnight courier to:
Vanten Privacy Office
3F 1-54-12 Matsubara
Setagaya-ku, Tokyo
Japan 156-0043
We will use reasonable efforts to respond promptly, within 10-20 business days, to requests, questions or concerns you may have regarding access to Personally Identifiable Information about you that we have collected. We may contact you for follow up information.